Mercedes: Elevated error rate
Identified·Partial outage

We have continued to identify improvements to our Mercedes integration and have been continually shipping fixes that have resulted in some improved stability.

The general vendor outage is still ongoing as we are working towards a full recovery. During this time, you may see telemetry and actions temporarily recover as our improvements land.

Thu, Jul 17, 2025, 09:11 PM
(1 day ago)
·
Affected components
Updates

Identified

We have continued to identify improvements to our Mercedes integration and have been continually shipping fixes that have resulted in some improved stability.

The general vendor outage is still ongoing as we are working towards a full recovery. During this time, you may see telemetry and actions temporarily recover as our improvements land.

Thu, Jul 17, 2025, 09:11 PM

Identified

We have implemented mitigations to improve the stability of Mercedes. However, performance for Mercedes remains degraded with delays in telemetry and actions failing.
We are continuing to address underlying issues associated with degraded performance, and a fix is being implemented.
As part of our mitigations, some users will see an intervention requiring them to re-link to restore connectivity.

Fri, Jul 11, 2025, 12:00 PM(6 days earlier)

Monitoring

A fix has been implemented and we are monitoring the results.

Tue, Jul 8, 2025, 09:09 AM(3 days earlier)

Identified

We are continuing efforts to reduce error rates with Mercedes. As part of ongoing efforts, an intervention to re-link vehicles to Enode may appear on some devices. For these users, re-linking is required to restore connectivity.

Mon, Jul 7, 2025, 05:31 PM(15 hours earlier)

Investigating

We are experiencing increased errors with Mercedes, which may cause devices to be unreachable or actions to fail. We are currently investigating the issue.

Thu, Jul 3, 2025, 09:53 AM(4 days earlier)
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